CANCELLATION AND REFUNDS POLICY
Viper Custom Team Apparel
Effective Date: November 11, 2026
At Viper Custom Team Apparel, we specialize in custom-made racing gear, personalized team apparel, and specially ordered racing products. Every order is individually designed, manufactured, prepared, or sourced specifically for our customers.
Due to the nature of our products and the time, materials, and resources involved, we maintain a strict cancellation and refund policy.
IMPORTANT: ALL SALES ARE FINAL. ONCE AN ORDER HAS BEEN PLACED AND PAYMENT HAS BEEN PROCESSED, CUSTOMER-REQUESTED CANCELLATIONS AND CHANGE-OF-MIND REFUNDS ARE NOT ACCEPTED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
We strongly encourage all customers to carefully review this policy, including our production timelines, before completing their purchases.
1. Order Cancellation Policy
Due to the custom-made and special-order nature of our products, Viper Custom Team Apparel does not accept customer-requested cancellations after a purchase has been completed, except where required by applicable law.
This policy applies to all products, including but not limited to:
Custom racing suits
Racing gloves
Racing shoes (special-order products)
Sublimated crew shirts
Custom T-shirts
Hoodies and sweatshirts
Long-sleeve shirts
Tank tops
Custom team jackets
All other custom racing gear, sublimated apparel, and specially ordered merchandise
Once an order has been submitted and paid for, it is considered final and cannot be cancelled at the customer's request, regardless of its design, approval, or production stage, except where required by law.
2. Custom Design and Production Process
When an order is placed through our website, our team begins processing the purchase.
This process may include:
Preparing custom designs and artwork
Coordinating with manufacturers and suppliers
Allocating materials and production resources
Scheduling manufacturing and fulfillment
Preparing artwork for customer approval
Because valuable time, administrative work, and resources are committed to every order, cancellations are not accepted simply because artwork has not yet been approved or physical manufacturing has not yet begun.
By purchasing from Viper Custom Team Apparel, customers acknowledge that order processing and production preparations may begin immediately following payment.
3. Production Lead Times and Estimated Completion Dates
ALL PRODUCTION LEAD TIMES AND COMPLETION DATES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED DATES.
Viper Custom Team Apparel works closely with our manufacturing partners and suppliers to complete orders within our advertised production timelines.
However, because our products are custom-made or specially ordered, production times may vary depending on order volume, customization requirements, material availability, manufacturing schedules, and circumstances beyond our reasonable control.
Customers acknowledge that quoted production lead times are approximate and that reasonable delays may occur.
Custom Racing Suits
Custom racing suits may require approximately 6–7 weeks of production time, particularly during our busiest production season.
Our peak production season generally runs from December through March, when manufacturers experience significantly higher order volumes.
During these periods, production may extend approximately 1–2 additional weeks beyond the original estimated timeframe.
Potential causes of production delays include:
Increased seasonal order volumes
Manufacturing backlogs
Machinery breakdowns or equipment maintenance
Material or fabric availability
Supplier or manufacturing delays
Customization complexity
Quality-control procedures
Unexpected production interruptions
We make every reasonable effort to keep orders within the estimated production range and minimize delays.
However, a quoted six-week or seven-week production estimate should not be interpreted as a guaranteed completion or delivery date.
Racing Gloves and Racing Shoes
Our racing gloves and racing shoes are specially ordered products and are not necessarily maintained in regular inventory.
When ordered individually:
Please allow approximately 3 weeks for delivery of racing gloves or racing shoes purchased separately.
This timeframe is an estimate and may vary due to supplier availability, processing, and shipping conditions.
When ordered with a custom racing suit:
Racing gloves and racing shoes purchased together with a custom racing suit will be shipped together with the completed racing suit.
Gloves and shoes included in a racing suit order will not be shipped separately, even if those items become available before the racing suit is completed.
Customers purchasing multiple products together acknowledge that shipment of the complete order may depend on the product with the longest production timeline.
Sublimated Team Apparel
All custom sublimated team apparel is manufactured specifically for each customer's order.
This includes:
Crew shirts
T-shirts
Polo shirts
Hoodies
Sweatshirts
Long-sleeve shirts
Tank tops
Jackets
Other customized team apparel
Our estimated production timeframe for sublimated apparel is approximately 3.5–4.5 weeks.
This timeframe may vary depending on order quantities, design complexity, artwork approval, seasonal demand, manufacturing capacity, and other production circumstances.
Production estimates do not include additional shipping transit time unless specifically stated.
4. Production Delays and Customer Acknowledgment
At Viper Custom Team Apparel, we understand the importance of receiving racing gear and team apparel in a timely manner.
We strive to complete every order as efficiently as possible while maintaining our quality standards.
However, manufacturing custom products involves multiple production stages, and unexpected delays can occur.
PLEASE NOTE:
All quoted production times are approximate estimates.
Production completion dates are not guaranteed unless expressly confirmed as guaranteed in writing.
Orders may require additional production time during peak periods.
Manufacturing or supplier delays may affect estimated completion dates.
Shipping and carrier transit times are separate from production lead times unless otherwise specified.
Customers should allow additional time when ordering for upcoming racing events, competitions, or special occasions.
An order taking longer than its estimated production timeframe does not, by itself, create an additional contractual right to cancel or receive a refund.
However, customers retain all cancellation and refund rights provided by applicable consumer protection laws, including any rights arising from late delivery.
Production delays do not automatically extend a legally binding delivery deadline or remove a customer's statutory rights.
If a significant delay occurs, customers are encouraged to contact us for an updated order status and revised estimated completion timeframe.
We appreciate our customers' patience and understanding regarding the unique manufacturing requirements of custom-made products.
5. Artwork Approval and Customization
For products requiring custom artwork or design approval, customers will have the opportunity to review applicable designs before final manufacturing.
Artwork approval is part of the production process and does not provide an additional contractual cancellation period.
Customers are responsible for reviewing and confirming all order details, including:
Logos and artwork
Colors and design layouts
Names, numbers, and spelling
Sizes and measurements
Product styles and quantities
Once artwork or specifications are approved, changes may not be possible.
Any requested modifications are subject to review and may involve additional charges or production delays.
6. Special-Order Racing Shoes and Accessories
Certain products, including racing shoes and accessories, may not be individually custom-manufactured but are specially ordered from our suppliers to fulfill customer purchases.
Because these items are sourced specifically for each order, they are subject to our final-sale, no-cancellation, and no-change-of-mind-refund policy, except where required by applicable law.
7. Refund Policy
All custom-made and special-order purchases are final sale and non-refundable for customer-requested cancellations, ordering mistakes, or changes of mind, except where required by law.
Refunds will not be provided solely because:
A customer changes their mind after purchasing.
A customer no longer needs the products.
A customer ordered an incorrect size, measurement, or quantity.
A customer approved incorrect artwork or design details.
A customer wishes to cancel before artwork approval or manufacturing.
A customer is dissatisfied with a design or customization previously approved.
A customer experiences a production delay that does not give rise to a contractual or statutory right to cancel.
All payments and deposits are non-refundable for these reasons, subject to applicable consumer protection laws.
If Viper Custom Team Apparel is unable to fulfill an order, or a refund is otherwise legally required, we will provide the appropriate remedy.
8. Returns and Exchanges
Due to the personalized and special-order nature of our products, we do not accept returns or exchanges for changes of mind, customer ordering errors, or incorrectly supplied measurements.
If your order arrives damaged, defective, or materially different from the confirmed order due to our error, please contact us promptly with your order details and photographs of the issue.
We will review the concern and determine the appropriate resolution in accordance with applicable consumer protection laws, which may include repair, replacement, or refund.
9. Payments, Deposits, and Payment Plans
All payments and deposits for custom-made or special-order products are considered final and non-refundable for customer-requested cancellations or changes of mind, except where required by applicable law.
This includes purchases completed through installment or payment arrangements.
Customers using a payment plan remain responsible for their agreed payment obligations, subject to applicable law and the terms of their payment agreement.
A production delay does not automatically change an agreed payment schedule, although customers retain any applicable legal or contractual remedies.
10. Customer Responsibility
Before completing a purchase, customers are responsible for verifying that all submitted information is accurate.
This includes sizing, measurements, artwork requirements, product selection, quantities, shipping information, and any additional order specifications.
Customers ordering products for a scheduled racing event, competition, or special occasion are responsible for allowing sufficient time for production and shipping.
We strongly recommend placing orders well in advance of any required event date.
Unless expressly agreed